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Last Updated: June 1 2026

By accepting an estimate, scheduling service, signing a work authorization, or allowing Hydro Shine to perform services on your property, you agree to the following Terms and Conditions.

1. Scope of Services

Hydro Shine will perform only the services specifically listed in the estimate, invoice, proposal, or work order. Any additional work requested by the customer may require a revised estimate and additional charges.

Quoted prices are based upon the conditions visible at the time of inspection or estimate preparation. Additional charges may apply if unforeseen conditions are discovered.

2. Access to Property

The customer is responsible for providing safe and unobstructed access to all work areas.

The customer agrees to:

Unlock gates and provide necessary access.
Ensure water service is available and functioning.
Remove vehicles, furniture, decorations, and other obstacles from service areas.
Secure pets and keep children away from work areas.

Hydro Shine is not responsible for delays caused by restricted access.

3. Weather and Scheduling

Service dates and arrival times are estimates and may be adjusted due to weather, equipment issues, traffic conditions, staffing availability, or other circumstances beyond our control.

Hydro Shine reserves the right to postpone services when conditions are unsuitable for safe or effective cleaning.

4. Soft Washing and Pressure Washing Risks

The customer acknowledges that exterior cleaning may reveal pre-existing defects that were previously concealed by dirt, algae, oxidation, staining, or weathering.

Hydro Shine is not responsible for damages resulting from:

Loose, damaged, or improperly installed siding.
Loose mortar, brick, stone, or masonry.
Deteriorated wood.
Chipped, faded, peeling, cracked, or oxidized paint.
Failed window seals.
Defective caulking.
Existing water intrusion issues.
Aging roofing materials.
Loose gutters or downspouts.
Existing electrical defects.
Manufacturer defects.
Ordinary wear and tear.

Hydro Shine reserves the right to decline or discontinue services if property conditions present unreasonable risk.

5. Roof Cleaning Disclaimer

Roof cleaning removes biological growth and staining but does not repair roofing materials.

The customer understands that:

Existing roof defects may become visible after cleaning.
Discoloration caused by age, oxidation, or material failure may not be fully removable.
Hydro Shine does not guarantee restoration of original roof appearance.

6. Window Cleaning Disclaimer

Hydro Shine is not responsible for:

Failed thermal seals.
Existing scratches, etching, staining, or glass defects.
Water intrusion resulting from defective windows, seals, or frames.
Damage caused by pre-existing structural deficiencies.

Customers should notify Hydro Shine of any known window defects prior to service.

7. Gutter Cleaning Disclaimer

Hydro Shine removes debris from accessible gutters and downspouts.

Hydro Shine does not guarantee correction of drainage issues caused by:

Improper installation.
Structural defects.
Underground drainage problems.
Existing gutter damage.

8. Dryer Vent Cleaning Disclaimer

Dryer vent cleaning improves airflow and removes lint accumulation but does not guarantee appliance performance.

Hydro Shine is not responsible for:

Existing appliance defects.
Internal dryer component failures.
Improper vent installation.
Damage resulting from pre-existing vent conditions.

9. Stains and Restoration Limitations

Certain stains may be permanent or only partially removable, including:

Rust stains.
Battery acid damage.
Efflorescence.
Oxidation.
Paint stains.
Deep oil penetration.
Hard water staining.
Surface etching.

Hydro Shine does not guarantee complete removal of all stains.

10. Customer Responsibility for Utilities

The customer shall provide access to functioning water and electrical utilities when required.

If utilities are unavailable upon arrival, Hydro Shine reserves the right to reschedule service and charge a service call fee.

11. Payment Terms

Payment is due immediately upon completion of services unless otherwise agreed in writing.

Hydro Shine accepts cash, check, credit card, debit card, and approved electronic payments.

Any unpaid balance remaining after 15 days may accrue interest at the maximum rate permitted by applicable law.

The customer agrees to pay all reasonable collection costs, court costs, and attorney fees incurred in collecting unpaid balances where permitted by law.

12. Cancellations

Customers may cancel or reschedule appointments without charge by providing at least 24 hours' notice.

Hydro Shine reserves the right to charge a cancellation fee for late cancellations, no-shows, or inaccessible properties.

13. Satisfaction Guarantee

Hydro Shine stands behind the quality of its workmanship.

Customers must notify Hydro Shine within 48 hours of service completion regarding any concerns.

Hydro Shine's sole obligation under this guarantee is the opportunity to inspect and re-clean affected areas within the original scope of work.

Refunds are provided solely at Hydro Shine's discretion.

14. Limitation of Liability

To the fullest extent permitted by law, Hydro Shine's total liability for any claim arising from services performed shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Under no circumstances shall Hydro Shine be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

15. Photography Authorization

The customer grants Hydro Shine permission to photograph service areas before, during, and after work for documentation, quality control, training, and marketing purposes.

Hydro Shine will not publish identifying personal information without consent.

Customers may opt out of marketing use by notifying Hydro Shine in writing prior to service.

16. Right to Refuse Service

Hydro Shine reserves the right to refuse, suspend, or terminate service due to unsafe conditions, aggressive behavior, hazardous environments, non-payment, or any circumstance that may jeopardize personnel, property, or equipment.

17. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Michigan.

18. Entire Agreement

These Terms and Conditions, together with any accepted estimate, proposal, invoice, or work authorization, constitute the entire agreement between Hydro Shine and the customer.

By accepting service, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.

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Terms and conditions

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